VIP Client Engagement Expert

4 days ago


Hong Kong Island, Hong Kong SAR China DFS Group Ltd Full time
Job Summary

We are seeking a highly motivated and talented individual to join our team as a VIP Client Engagement Expert. The successful candidate will have the opportunity to work on various initiatives and projects that aim to enhance and optimize the DFS VIP & Member experience.

Key Responsibilities:

  • Develop and execute a comprehensive CRM strategy for DFS Masters events, including creating a well-planned communication plan, ensuring smooth event delivery, mapping out a captivating client journey, and enhancing the overall member experience.
  • Take ownership of Ambassador activation and VIP engagement, including taking care of Ambassador related tasks, monthly upgrades, and experiences, as well as supporting division in VIP event planning from communication strategy to customer journey.
  • Collaborate with cross-functional teams to gain exposure to both divisions and corporate, and to identify opportunities to drive customer loyalty, satisfaction, and advocacy.
  • Support the enhancement of DFS CIRCLE member benefits and experience.


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