Intern, Loyalty Team

1 week ago

Hong Kong Island, Hong Kong SAR China DFS Group Ltd Full time

Select how often (in days) to receive an alert:

Intern, Loyalty Team (6 months full-time)

Our Loyalty Team is actively seeking a talented and motivated intern to join our Client Development team. In this role, you will play a crucial part in enhancing and optimizing the DFS VIP & Member experience through various initiatives and projects. You will have the opportunity to work closely with cross-functional teams, gaining exposure to both divisions and corporate.

What you'll be doing?

Member Benefits and Experience

Support the enhancement of DFS CIRCLE member benefits and experience. Monitor competition best practices, explore new possible benefits, and research potential brand partners.

Be the owner of Ambassador activation and VIP engagement. Take care of Ambassador related tasks, monthly upgrades, and experiences. Support division in VIP event planning from communication strategy to customer journey.

Develop and execute a comprehensive CRM strategy for DFS Masters events. This includes creating a well-planned communication plan, ensuring smooth event delivery, mapping out a captivating client journey, and enhancing the overall member experience. The goal is to engage VIP members effectively, provide personalized and exclusive experiences, and foster strong brand connections. By focusing on these missions, the aim is to drive customer loyalty, satisfaction, and advocacy, ultimately contributing to the success of the Masters campaigns and strengthening the brand's relationship with its VIP members.

Seasonal VIP Gifting

Take ownership of the Mid-autumn, holiday gifting, and Lunar New Year (LNY) VIP gifting initiatives and explore more gifting opportunities for our Ambassador Tier. From design pitch to delivery, work with vendors in partnership with the Creative team to develop elevated gifts for our VIP customers.

Bring the DFS lounge signature experience to the next level and drive the necessary changes within the organization. Based on the defined customer journey from strategic workshops, ensure seamless application in all divisions. Update tools and resources, such as the operation guide manual, to align with the revised lounge experience. The goal is to create a distinctive and memorable lounge environment that exceeds customer expectations, enhances satisfaction, and drives loyalty.

DFS CIRCLE Bi-Monthly Newsletter

In liaison with the Internal Communication Director, curate the DFS CIRCLE Monthly newsletter to showcase the milestones of DFS CIRCLE, including DFS CIRCLE KPI, journeys update and results, innovative CRM practices, and clienteling progress. Collaborate with various CRM teams to gather input and plan a content calendar.

Ideal Candidate

  • University degree in Marketing or related discipline
  • Experience in Marketing and Training & Development is preferable
  • Client management/partnerships experience preferred but not essential
  • Strong commercial, communication, and interpersonal skills
  • A strong team player, proactive, self-motivated, independent, and well organized
  • Excellent command of written and spoken English; understanding of a second language such as Chinese is preferred but not essential

DFS is an equal opportunity employer. It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications, and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience, and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability, or any other basis protected by law.

#J-18808-Ljbffr

  • Intern

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China TEAM LEWIS Full time

    About TEAM LEWISWe are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns, expanding client relationships into new markets or services, and making strategic acquisitions. TEAM LEWIS has won many prestigious...

  • Loyalty Experience Developer

    1 week ago

    Hong Kong Island, Hong Kong SAR China DFS Group Ltd Full time

    About the RoleThis is an exciting opportunity to join our Client Development team as a Loyalty Experience Developer. The successful candidate will have the chance to work on various initiatives and projects that aim to enhance and optimize the DFS VIP & Member experience.Key Responsibilities:Be responsible for the development and execution of loyalty...

  • Corporate Event Manager

    2 days ago

    Hong Kong Island, Hong Kong SAR China Total Loyalty Company Full time

    Role OverviewTotal Loyalty Company is a leading HR agency in staff engagement and corporate wellness solutions in Hong Kong. We specialize in employee events, team building, and social activities for companies.We are seeking an experienced Senior Event Coordinator to join our team. This prestigious role involves engaging with all levels of personnel in...

  • Experiential Marketing Coordinator

    2 days ago

    Hong Kong Island, Hong Kong SAR China Total Loyalty Company Full time

    Job SummaryTotal Loyalty Company is seeking an experienced Senior Event Coordinator to join our team. This prestigious role involves engaging with all levels of personnel in global companies to deliver the right solutions.Key ResponsibilitiesGenerate new ideas and design events for clients as part of the events team;Support the TLC events team for event...

  • Event Logistics Specialist

    2 days ago

    Hong Kong Island, Hong Kong SAR China Total Loyalty Company Full time

    About Total Loyalty CompanyWe are a multi-award winning and industry pioneer HR agency in staff engagement and corporate wellness solutions in Hong Kong.Our portfolio includes managing over 200 events a year, curating hundreds of staff discounts, and developing corporate wellness initiatives that are practical, fun, and meaningful.Job DescriptionThis Senior...

  • Senior Event Coordinator

    2 days ago

    Hong Kong Island, Hong Kong SAR China Total Loyalty Company Full time

    Who we're looking forA highly enthusiastic, creative, and self-motivated event specialist to join Total Loyalty Company. Passionate about achieving excellence in event service and committed to providing superior event coordination and logistics management support. We specialize in employee events, for the office, team building, and social activities.About...

  • Customer Success Executive

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Total Loyalty Company Full time

    About Total Loyalty Company...Total Loyalty Company (TLC) is looking for a person to join our team to help look after our growing base of clients, as a client success person. We help companies in Hong Kong create happy and healthy workplaces We are a multi-award winning and industry pioneer HR agency in the field of staff engagement and corporate wellness...

  • Director of Loyalty Engagement and Marketing

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    About UsThe BOC Group Life Assurance Company Limited is a well-established life insurance company dedicated to providing quality insurance products and services to our customers.Job ResponsibilitiesDevelop engagement activities with Agency Channel and Bank to promote our loyalty program ('Live Young') and enhance users' acquisition and conversionProduce...

  • Corporate Communications Specialist

    1 hour ago

    Hong Kong Island, Hong Kong SAR China Total Loyalty Company Full time

    Communications Specialist - Employee Experience | Total Loyalty Company (TLC)Are you passionate about transforming corporate communications into engaging employee experiences? Join Hong Kong's leading employee engagement consultancyAbout Us:We are Total Loyalty Company (TLC), pioneers in creating happy and healthy workplaces through innovative employee...

  • Junior Account Executive

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China TEAM LEWIS Full time

    About Our TeamWe are a team of dedicated professionals who are passionate about integrated marketing.We deliver award-winning campaigns, expand client relationships, and make strategic acquisitions.Our expertise spans PR, social, data, digital, and more.We believe in creating an inclusive workplace that supports and celebrates our diversity.We strive to make...

  • Administrative Support Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China TEAM LEWIS Full time

    About Our FoundationWe are proud of our TEAM LEWIS Foundation (TLF), a non-profit charitable entity funded by TEAM LEWIS.The TLF makes grants to support individuals undertaking charitable activities and charitable organizations in achieving their goals.It plays a constructive role in promoting social, cultural, economic, and environmental innovation that...

  • Business Development Assistant

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China TEAM LEWIS Full time

    About Our BusinessWe are a global marketing agency that delivers award-winning campaigns.We have expanded client relationships into new markets or services and made strategic acquisitions.We have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, and Global Digital Excellence.We...

  • Food Services Team Lead

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DKSH Group Full time

    About the RoleThe Sales Supervisor will play a critical role in driving business growth and development within our Food Services team. Key responsibilities include managing key accounts, developing new business opportunities, and analyzing sales performance.Main Responsibilities:Develop and implement sales strategies to drive business growth and...

  • Marketing Coordinator

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China TEAM LEWIS Full time

    About UsWe are a global marketing agency that has gone from start-up to multi-national in little over two decades.Our success is due to a combination of factors: talented people delivering award-winning campaigns, expanding client relationships into new markets or services, and making strategic acquisitions.We have won many prestigious awards, including...

  • Intern, Client Relationship Management

    1 hour ago

    Hong Kong Island, Hong Kong SAR China DFS Group Ltd Full time

    Select how often (in days) to receive an alert:Intern, Client Relationship Management (6 months full-time)We are seeking a passionate and highly motivated Client Relationship Management (CRM) Intern to join our Global CRM Engagement team. This is an exciting opportunity to gain hands-on experience in customer journeys, digital product, and content design...

  • International Art Sales Representative

    2 days ago

    Hong Kong Island, Hong Kong SAR China Taschen Full time

    About Our CompanyTASCHEN is an award-winning art book publisher and retailer that has built a reputation for delivering high-quality content and products. Our mission is to inspire creativity and foster a deeper appreciation for art and design among our customers.The Job SummaryWe are searching for an experienced Gallery Sales Associate to join our Hong Kong...

  • Regional Tax Expert

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China RINA Piraeus Team Full time

    RINA Piraeus Team seeks a Regional Tax Expert to join its office in North Asia within the Regional Finance Management Division. The ideal candidate will be responsible for overseeing fiscal operations, including fiscal planning and analysis, budgeting, accounting, and reporting.Key ResponsibilitiesFinancial Planning and Analysis: Develop and implement...

  • Hospitality and Catering Team Lead

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Sports Institute Full time

    Career OpportunitiesThe Hong Kong Sports Institute is a dynamic organization that provides a range of career opportunities in sports and hospitality. As a Catering Supervisor, you will play a key role in delivering exceptional customer experiences and contributing to the success of our events.Main Duties:Develop and implement strategies to improve customer...

  • Senior Marketing Executive

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Senior Marketing Executive (Customer Loyalty)Client DescriptionLeading telecom carrier and IT solutions companyJob DescriptionPlanning and implementation of customer loyalty strategies. He/she will also be the product's expert by monitoring market trends and analyzing customer behavior.Monitor and drive product's business performance and design customer...

  • North Asia Tax Specialist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China RINA Piraeus Team Full time

    Select how often (in days) to receive an alert: North Asia Tax Specialist Posting Date: 3 Apr 2025 City: Hong Kong Location: Hong Kong, HK Contract Type: Fixed-Term Division: Regional Finance Management Level of experience: RINA is currently recruiting for a North Asia Tax Specialist to join its office in Hong Kong within the Regional Finance Management...