VIP Customer Service Engineer
1 week ago
E.C Technology Ltd. Seeks Dedicated IT Support Professional
We are committed to providing exceptional customer service to our VIP clients, and we are seeking a dedicated and skilled IT support professional to join our team.
Key Responsibilities:
- Deliver high-quality IT support services to our VIP customers in the head office
- Resolve all types of incidents reported by VIP staff in a timely manner
- Fulfill various IT service requests raised by VIP staff promptly
- Prepare for and participate in meeting support requested by VIP staff
- Provide IT support services at any location requested by VIP staff, including outside of the office
- Offer IT support services at times requested by VIP staff, including after hours and bank holidays
Requirements:
- Higher diploma in computer science or a related field
- At least 4 years of experience in the IT industry with solid VIP support experience
- Knowledge of PC, mobile, tablet, and iPad support
- Familiarity with Windows 7, 10, Apple OSX, Android, and iOS applications
- Solid experience in providing IT deskside support is preferred
- Good communication and interpersonal skills
- Experience in the banking or financial services industry is an advantage
- Able to work independently
- Able to work overtime when necessary
- Shift allowance will be provided when required to work shifts
How to Apply:
Please submit your detailed resume with current and expected salary to our Human Resources Department.
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