VIP Customer Service Engineer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

E.C Technology Ltd. Seeks Dedicated IT Support Professional

We are committed to providing exceptional customer service to our VIP clients, and we are seeking a dedicated and skilled IT support professional to join our team.

Key Responsibilities:

  • Deliver high-quality IT support services to our VIP customers in the head office
  • Resolve all types of incidents reported by VIP staff in a timely manner
  • Fulfill various IT service requests raised by VIP staff promptly
  • Prepare for and participate in meeting support requested by VIP staff
  • Provide IT support services at any location requested by VIP staff, including outside of the office
  • Offer IT support services at times requested by VIP staff, including after hours and bank holidays

Requirements:

  • Higher diploma in computer science or a related field
  • At least 4 years of experience in the IT industry with solid VIP support experience
  • Knowledge of PC, mobile, tablet, and iPad support
  • Familiarity with Windows 7, 10, Apple OSX, Android, and iOS applications
  • Solid experience in providing IT deskside support is preferred
  • Good communication and interpersonal skills
  • Experience in the banking or financial services industry is an advantage
  • Able to work independently
  • Able to work overtime when necessary
  • Shift allowance will be provided when required to work shifts

How to Apply:

Please submit your detailed resume with current and expected salary to our Human Resources Department.



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