Dedicated IT Support Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

Dedicated IT Support Needed for VIP Clients

E.C Technology Ltd. is seeking a dedicated and skilled IT support professional to join our team and provide exceptional customer service to our VIP clients.

Key Responsibilities:

  • Provide high-quality IT support services to our VIP customers in the head office
  • Resolve all types of incidents reported by VIP staff efficiently
  • Fulfill various IT service requests raised by VIP staff effectively
  • Prepare for and participate in meeting support requested by VIP staff
  • Provide IT support services at any location requested by VIP staff, including outside of the office
  • Offer IT support services at times requested by VIP staff, including after hours and bank holidays

Requirements:

  • Higher diploma in computer science or a related field
  • At least 4 years of experience in the IT industry with solid VIP support experience
  • Knowledge of PC, mobile, tablet, and iPad support
  • Familiarity with Windows 7, 10, Apple OSX, Android, and iOS applications
  • Solid experience in providing IT deskside support is preferred
  • Good communication and interpersonal skills
  • Experience in the banking or financial services industry is an advantage
  • Able to work independently
  • Able to work overtime when necessary
  • Shift allowance will be provided when required to work shifts

Application Guidelines:

Please submit your detailed resume with current and expected salary to our Human Resources Department.



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