Dedicated Technical Support Associate

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

At Sanderson-iKas, we are seeking a highly skilled and dedicated technical support associate to join our team.

This role is perfect for an individual who is passionate about providing exceptional customer service and has a strong analytical mind.

Key Responsibilities:

  • Provide functional and technical support for trading applications to ensure seamless operations.
  • Troubleshoot complex technical issues and deliver timely resolutions to meet business needs.
  • Collaborate closely with business users to identify and understand their requirements.
  • Work collaboratively with developers and other technology teams to implement fixes and enhancements.
  • Participate in testing and deployment of new applications and releases to ensure non-regression.

Qualifications:

  • 0-2 years of relevant experience in production support or a related field.
  • Strong analytical and problem-solving skills with a willingness to learn.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Computer Science or a related field.

What We Offer:

  • A dynamic and supportive work environment.


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