Senior IT Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time
Job Overview:

E.C Technology Ltd. is a leading provider of innovative technology solutions, and we are currently seeking an experienced IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our VIP users, ensuring they receive the best possible service.

This role requires someone with excellent communication and interpersonal skills, as well as solid experience in I.T related fields, particularly in PC/Mobile/Tablet/iPad support and Windows 7, 10, Apple OSX, Android and iOS based applications. If you have a passion for delivering exceptional customer experiences and are confident in your technical abilities, we want to hear from you.

Key Responsibilities:
  • Dedicated resource to provide IT support for all VIP users of customers in Head office
  • Support all kinds of incidents reported by VIP staff of customers until issue resolved
  • Fulfill all kinds of IT service requests raised by VIP staff of customers
  • Preparation, rehearsal and standby for meeting support raised by VIP staff of customers
  • Provide IT support service for any location requested by VIP staff of customers, e.g. outside of the office
  • Provide IT support service at the time requested by VIP staff of customers, e.g. after office hour and bank holiday

Requirements:
  • Higher Diploma in Computer or related discipline
  • At least 4 years working experience in I.T related field and have solid VIP support experience
  • Knowledge in PC/Mobile/Tablet/iPad support
  • Knowledge of Windows 7, 10, Apple OSX, Android and iOS based applications
  • Solid experience in providing IT deskside support is preferable
  • Good communication and interpersonal skills
  • Experience in banking or financial services industry is an advantage/preferred
  • Able to work independently
  • Able to work overtime when necessary
  • Shift allowance will be provided when required to shift duty


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