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Customer Relations Officer, Employee Benefits

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Title: Customer Relations Officer, Employee Benefits

About the Role:

We are seeking a highly motivated and customer-focused Customer Relations Officer to join our team. As a key member of our employee benefits team, you will be responsible for providing exceptional customer service and support to our clients and customers.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns
  • Work closely with internal stakeholders to resolve customer issues and improve overall customer experience
  • Develop and maintain strong relationships with customers and business partners
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers

Requirements:

  • Strong customer service skills and experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and other relevant software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].