Employee Relations Specialist
4 weeks ago
Job Summary
Cathay Pacific Airways Limited is seeking a highly skilled and experienced Employee Relations Specialist to join our team. The successful candidate will be responsible for managing employee relations, ensuring a positive and productive work environment, and fostering strong relationships with our cabin crew and union representatives.
Key Responsibilities
- Liaise with various teams and departments to implement changes related to cabin crew employment.
- Conduct research and provide background information on employee relations matters and legal cases.
- Monitor and analyze cabin crew sentiment to identify potential issues and work with the Cabin Crew Communications & Engagement Manager to develop resolutions.
- Serve as the first point of contact for the Hong Kong union and support the management of all base unions.
- Support regular union meetings in Hong Kong, updating records and gathering data to inform union engagement.
Cabin Crew Employment
- Provide research and support to the Head of Employee Relations and Communications - Inflight Service on cabin crew employment-related matters.
- Oversee and drive the development of cabin crew-related policies to ensure alignment with corporate direction.
- Work with the Legal team to ensure compliance with employment legislation and act as the internal expert on employment-related initiatives.
Bases
- Initiate and implement productivity improvements related to workflow processes at outport bases.
- Assist with ensuring legal compliance of practices across all bases.
- Liaise with bases to ensure streamlined operations and alignment of policies and procedures with Hong Kong practice.
- Monitor and follow up on grievances cases for outport base unions and maintain accurate records of solutions implemented.
- Assist with performance management of CX Cabin Crew bases and participate in cabin crew bases recruitment and promotion processes.
Requirements
- Computer literacy, including Excel, PowerPoint, and MS Word.
- Excellent communication and interpersonal skills, with a strong command of written and spoken English and Chinese.
- Strong strategic agility and influencing skills.
- Rigorous analytical and problem-solving skills.
- Driver of change and collaborative approach.
- Tertiary education or HR qualification.
- Cabin crew operational environment and standards (safety, service, etc.).
- Human Resource, including recruitment, qualifications, and knowledge of relevant employment legislation.
- Understanding of labour-related legal issues in global jurisdictions.
- At least 10 years of relevant work experience in the airline industry.
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