Technical Support Specialist, AV Systems

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

At Moody's, we seek a skilled Technical Support Specialist to join our Technology Services Group (TSG). This role is responsible for providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements.

Key Responsibilities
  • Facilitate problem-solving and collaboration with colleagues to ensure seamless colleague experience.
  • Provide client Audio Visual onsite meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems.
  • Responsible for the safe and correct diagnosis of faults, removal, 1st line repair, test, and operation of all aspects of audio visual, video conference, display, and presentation technologies.
  • Maintain a high level of tidiness, cable management, safety, and order in the service area and meeting rooms.

This position requires strong organizational skills, ability to work independently and as part of a team, and excellent communication and customer service skills. The ideal candidate will have an associate degree in a related field or equivalent experience, with typically 2-4 years of experience in Audio Visual Support or a related field.

Required Skills and Qualifications
  • Proficiency in Audio visual technologies, including Cisco, Polycom, Neat, Crestron, Extron, and DTEN.
  • Understanding of SIP, VoIP, MPLS, AVoIP, and other similar network technology protocols.
  • Knowledge of common software applications and their use in a business environment.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications. Please note that this is an estimate and may vary based on various factors.

About Us

Moody's is a leading provider of credit ratings, research, and risk analysis solutions to the global financial markets. Our Technology Services Group (TSG) provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics.



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