Strategic Loyalty Program Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

At Shangri-La, we are seeking a highly skilled and experienced Strategic Loyalty Program Manager to lead our loyalty program initiatives.

We offer a competitive salary of $150,000 - $200,000 per year, commensurate with experience.

About the Role

This is an exciting opportunity for a seasoned professional to join our team and drive business growth through strategic loyalty program management. As a key member of our marketing department, you will be responsible for developing and implementing loyalty programs that deliver exceptional customer experiences and drive long-term revenue growth.

The ideal candidate will have a proven track record of success in rewards program management, preferably in the hospitality industry, with expertise in loyalty management systems, AI applications, and data analysis. They will also possess excellent leadership skills, with the ability to inspire cross-functional teams and achieve strategic objectives.

Required Skills and Qualifications
  • Bachelor's degree in a related field; advanced degree or certifications in loyalty program management, project management, or AI applications would be an advantage
  • Minimum 12 years of working experience in rewards program management, preferably in hospitality industry, with exceptional leadership skills to inspire cross-functional teams and achieve strategic objectives
  • In-depth understanding of Loyalty Management Systems, AI applications, and data analysis to drive operational efficiency and personalized experiences
  • Proven experience in leading complex projects from conception to completion, delivering measurable results within timelines and budgets
  • Outstanding communication, presentation, and stakeholder management skills, with a strategic mindset and passion for innovation in loyalty programs and technology
  • Good command of spoken and written English and Chinese
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous paid time off policy. Our team members also enjoy access to on-site fitness center, cafeteria, and other amenities.

At Shangri-La, we value diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our commitment to excellence and customer satisfaction.



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