Strategic Customer Engagement Lead

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is a renowned Chinese wine and spirit brewing company in Hong Kong. To support its continuous growth, the company is seeking a Strategic Customer Engagement Lead to join their team.

Job Overview

The successful candidate will be responsible for designing and implementing customer loyalty programs, staying up-to-date with best practices, and managing CRM data-driven marketing campaigns to enhance customer experience.

Main Responsibilities:
  • Develop and execute customer engagement strategies that drive loyalty and retention.
  • Stay informed about industry trends and developments in customer loyalty communications and programs.
  • Manage and optimize CRM data-driven marketing campaigns to achieve desired outcomes.
  • Collaborate with internal stakeholders and external parties/agencies to deliver high-quality projects and programs.
Requirements and Qualifications

To succeed in this role, applicants should possess the following qualifications:

  • Bachelor's degree or higher in Business Administration, Marketing, Statistics, or a related field.
  • A minimum of 5 years of experience in CRM or Public Relations.
  • Excellent analytical and problem-solving skills, with a positive working attitude.
  • Self-motivation, strong presentation skills, and a results-oriented approach.
  • Proficiency in both written and spoken Mandarin and English.
Estimated Salary: HKD 60,000 - 80,000 per month

This compensation range is based on industry standards and takes into account the company's commitment to offering competitive salaries.



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