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Technical Account Management Expert

1 week ago

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About Us

We're Checkout.com, one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company.

We're building diverse and inclusive teams around the world — because that's how we create even better experiences for our merchants and our partners.

Job Description

In this role, you will be instrumental in building and maintaining strategic relationships with key clients in the Crypto and iGaming space, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.

Requirements
  • 2 years of experience: In an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
  • Bachelor's degree: In a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
  • Familiarity with Payments industry regulations: And technical frameworks (3DS, SCA, AVS, MIT).
  • Familiarity with API-based integration methods: And related tools/frameworks.
  • Familiarity with front and back end technologies: (i.e. JavaScript, CSS, HTML etc).
  • Excellent communication and interpersonal skills: With the ability to effectively engage with both technical and non-technical stakeholders.
  • Results-oriented approach: With a focus on delivering exceptional customer satisfaction.
  • Knowledge of payments technology: Compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
  • Willingness to travel occasionally: To client sites as required.
  • Good language skills: Good in speaking and writing in both English and Chinese, and in speaking Mandarin.