Technical Account Management Expert
3 days ago
A Day in the Life
As an Enterprise Client Relations Manager at Checkout.com, you'll be instrumental in building and maintaining strategic relationships with key clients in the Crypto and iGaming space. You'll be responsible for delivering exceptional customer satisfaction by resolving technical issues, optimizing payment solutions, and providing expert guidance and troubleshooting assistance.
Key Skills and Qualifications
- 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
- Familiarity with API-based integration methods and related tools/frameworks.
- Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc).
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
- Results-oriented approach with a focus on delivering exceptional customer satisfaction.
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
- Willingness to travel occasionally to client sites as required.
- Good in speaking and writing in both English and Chinese, and in speaking Mandarin.
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