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Senior Technical Account Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China EDB Full time
Senior Technical Account Manager (Bilingual Mandarin & English)

Role: Senior Technical Account Manager

Location: Singapore or Hong Kong (Remote)

The Senior Technical Account Manager (TAM) is responsible for building and maintaining post-sales relationships with EDB's largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers. The Technical Account Manager serves as a trusted technical advisor to ensure successful implementations and as an account manager to ensure that the customers become a positive reference and continue their standardization on Postgres technology. The Technical Account Manager is also the customer's single point of contact into all technical areas of EDB. As such, the Technical Account Manager's technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

Technical Account Managers are focused on expanding the use of Postgres in their customer's organizations, acting in a consultative capacity.

What your impact will be:

  • Close technical engagement with several large EDB customers
  • Establish a close working relationship with the customers' technical leadership team
  • Help EDB customers maximize the value of their Postgres investment
  • Assist EDB customers develop and deploy Postgres proliferation strategies
  • Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management)
  • Coordinate the interaction between EDB's technical teams, such as Professional Services, Technical Support, RDBA Services and Engineering, and the customer's IT team
  • Maintain current functional and technical knowledge of the entire EDB product line
  • Provide clear and constructive product feedback to EDB's product management teams based on customer requirements
  • Help to document best practices in developing and deploying EDB solutions
  • Function as a front-line technical resource for "best practice" and informal customer questions
  • Act as the liaison with the customers' ISV partners
  • Travel is required up to 25% percent of the time, including limited international travel.

What you will bring:

  • Overall 10+ years experience in SAAS / Data analytics / IT industry with strong customer facing skills
  • At least 8 years of hands-on experience with Postgres, Oracle, DB2, Sybase or MS SQL Server.
  • Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
  • Knowledgeable about data analytics and AI/ML concepts
  • Must be able to speak both Mandarin and English
  • Demonstrated ability in customer-facing positions, preferably as a professional services consultant or a background in management consulting
  • Excellent analytical skills regarding technical and project management issues
  • Good understanding of strategic sales process
  • Well-developed organizational skills with an ability to manage competing client demands
  • Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
  • Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred
  • Professional certifications in any of the relational databases are desirable.
  • The Sr Technical Account Manager is expected to complete the EDB Postgres Professional Certification level within 6 months, and stay current in all EDB training and certification programs at all times
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Customer Service, and Other

Industries

Software Development, Information Services, and Technology, Information and Media

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