Technical Account Management Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Checkout Full time

Company Overview

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We're Checkout, a leading fintech company that enables businesses to thrive in the digital economy. Our mission is to provide strategic payments solutions for global enterprises.

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Job Description

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  • Client Relationship Management

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    You will build and maintain strong relationships with key clients in the Crypto and iGaming space, ensuring their satisfaction by resolving technical issues and optimizing payment solutions.

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  • Customer Success

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    You will understand clients' business needs and goals, identify opportunities to optimize payment solutions, and ensure successful adoption and utilization of our products.

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  • Technical Support

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    You will provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries and resolving issues promptly.

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  • Project Management

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    You will lead and coordinate the addition of new payment solutions and technical migrations for clients as they expand with Checkout.

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Required Skills and Qualifications

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  • Experience and Education

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    You should have 2 years of experience in an analytical or technical role, managing internal and external stakeholders, and a Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics).

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  • Familiarity with Payments Industry Regulations and Technical Frameworks

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    You should be familiar with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT) and API-based integration methods and related tools/frameworks.

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  • Communication and Interpersonal Skills

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    You should have excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.

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  • Results-Oriented Approach

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    You should have a results-oriented approach with a focus on delivering exceptional customer satisfaction.

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Benefits

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We offer a hybrid working model, enabling teams to work collaboratively in the same space while also partnering with colleagues globally. We also provide amazing snacks, breakfast, and lunch options in all of our locations.

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Equal Opportunities Employer

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We believe in equal opportunities and empower people to unlock their potential so they can do their best work.



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