Technical Account Manager Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Checkout Full time
Company Overview
Checkout.com is a leading fintech company that enables businesses to thrive in the digital economy. Our mission is to provide strategic payments solutions for global enterprises. With a focus on performance and scalability, our flexible cloud-based payments platform helps companies launch new products and create customer experiences.

Job Description
As an Enterprise Technical Account Manager, you will play a critical role in building and maintaining relationships with key clients in the Crypto and iGaming space. Your primary responsibility will be to ensure client satisfaction by resolving technical issues, optimizing payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.

Key Responsibilities:
  • Relationship Management: Develop and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
  • Customer Success: Understand client business needs and goals, proactively identify opportunities to optimize payment solutions, and ensure successful adoption and utilization of Checkout.com products.
  • Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.
  • Training and Demo: Help upsell efforts with merchant demonstrations and technical training, holding workshops and refreshers on Checkout.com product offerings to keep clients up-to-date with new features and deliverables.
  • Project Management: Lead and coordinate the addition of new payment solutions and technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
  • Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of the product roadmap.


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