Senior Technical Account Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Peoplebank Full time
Senior Technical Account Manager - Payment

Our client is a global payment services organization and they're currently looking for a Senior Technical Account Manager. This is a renewable contract role.

Job Responsibilities

  • Act as the primary technical point of contact for our largest high-value partners/merchants, addressing any technical challenges or payment questions that may arise.
  • Oversee and coordinate implementations and provide consultative integration guidance for our partners/merchants.
  • Support in pitching value-add products and functionalities to partner's/merchant's business.
  • Proactively suggest business opportunities for partner/merchant and create win-win business models.
  • Own production issues end-to-end from escalation to resolution and client communication.
  • Champion product enhancement requests with our cross-functional teams.
  • Lead product trainings and perform merchant business reviews as needed.
  • Engage directly with partners/merchants in meetings.
  • Aggregate key business inputs from client engagements to help track business requirements.

Job Requirements

  • Bachelor's Degree in Computer Science, Information Technology or equivalent.
  • 8+ years of experience in a Customer Support/Account Management role strongly preferred.
  • Proven track record of a strong customer focus.
  • Strong understanding of technical concepts, programming languages (Java, C/C++, PHP, etc.), and markup languages (HTML, XML).
  • Ability to manage multiple, concurrent priorities across merchant projects and production issues.
  • Ability to articulate complex topics to both technical and business audiences.
  • Ability to conduct hard negotiation with clients under stretched terms.
  • Ability to learn complex concepts quickly.
  • Excellent written and verbal communication skills in English and Cantonese, Mandarin is a plus.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Information Services and Financial Services

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