Senior Technical Account Manager
2 days ago
Our client is a global payment services organization and they're currently looking for a Senior Technical Account Manager. This is a renewable contract role.
Job Responsibilities
- Act as the primary technical point of contact for our largest high-value partners/merchants, addressing any technical challenges or payment questions that may arise.
- Oversee and coordinate implementations and provide consultative integration guidance for our partners/merchants.
- Support in pitching value-add products and functionalities to partner's/merchant's business.
- Proactively suggest business opportunities for partner/merchant and create win-win business models.
- Own production issues end-to-end from escalation to resolution and client communication.
- Champion product enhancement requests with our cross-functional teams.
- Lead product trainings and perform merchant business reviews as needed.
- Engage directly with partners/merchants in meetings.
- Aggregate key business inputs from client engagements to help track business requirements.
Job Requirements
- Bachelor's Degree in Computer Science, Information Technology or equivalent.
- 8+ years of experience in a Customer Support/Account Management role strongly preferred.
- Proven track record of a strong customer focus.
- Strong understanding of technical concepts, programming languages (Java, C/C++, PHP, etc.), and markup languages (HTML, XML).
- Ability to manage multiple, concurrent priorities across merchant projects and production issues.
- Ability to articulate complex topics to both technical and business audiences.
- Ability to conduct hard negotiation with clients under stretched terms.
- Ability to learn complex concepts quickly.
- Excellent written and verbal communication skills in English and Cantonese, Mandarin is a plus.
Mid-Senior level
Employment typeContract
Job functionInformation Technology
IndustriesInformation Services and Financial Services
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