Senior Technical Account Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

We are seeking an experienced Senior Technical Account Manager to join our team at dynaTrace software GmbH. In this role, you will be responsible for managing technical relationships with our largest customers. You will work closely with our sales and support teams to deliver exceptional customer experiences.

As a Senior Technical Account Manager, you will be the primary point of contact for our customers' technical needs. You will work closely with our development teams to identify and resolve complex technical issues. Your goal will be to ensure that our customers achieve maximum value from our products.

Your Key Responsibilities Will Include:

  • Managing technical relationships with key customers
  • Working closely with sales and support teams to deliver exceptional customer experiences
  • Identifying and resolving complex technical issues
  • Collaborating with development teams to deliver customer-centric solutions

Requirements:

  • Bachelor's degree in Computer Science or equivalent experience
  • 5+ years of experience working with large enterprise customers
  • Demonstrated ability in technical account management and customer success
  • Exceptional communication and interpersonal skills


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