Senior Account Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Senior Account Manager.

Principal Responsibilities

The GPS Senior Account Manager is responsible for a portfolio of top tiered GPS clients with complex GPS solutions. The purpose of this role is to ensure clients receive a superior service experience both locally and globally and act as a client's single point of contact for service for GPS service engagement. The role will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.

In this role, you will:

  • Overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Relationship/Business Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis.
  • Establish and maintain excellent working relationships with key stakeholders in line with HSBC's engagement culture and being a positive influence on a one team environment.
  • Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues.
  • Identify and introduce service improvements to improve the overall client experience, review client interactions providing client education on the self-service tools available.
  • Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management.
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