Technical Account Management Specialist

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Checkout Full time
Role Overview
We are seeking a skilled Technical Account Management Specialist to join our Enterprise team. In this role, you will play a critical part in building long-term relationships with key clients, serving as their primary point of contact for technical matters. You will work closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.

Key Responsibilities
Your key responsibilities will include relationship management, customer success, technical support, training and demo, project management, product feedback, and market intelligence. You will be responsible for understanding our clients' business needs and goals, proactively identifying opportunities to optimize their payment solutions, and ensuring successful adoption and utilization of our products. You will also provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.

Qualifications
To succeed in this role, you will need 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders. You should have effective presentation skills, a Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics), and familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT). Additionally, you should be familiar with API-based integration methods and related tools/frameworks, front and back end technologies (i.e. JavaScript, CSS, HTML etc.), and have excellent communication and interpersonal skills.

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