Technical Assistance Expert

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Are you passionate about providing exceptional customer experiences? Do you have a keen eye for detail and a knack for resolving complex technical issues?

We are seeking a Technical Assistance Expert to join our team at Classy Wheeler Limited. As a Technical Assistance Expert, you will be responsible for delivering top-notch support to our users in HK and China, ensuring that they have a seamless experience with our enterprise applications.

Your key responsibilities will include:

  • Troubleshooting and resolving technical issues
  • Creating and delivering engaging training content
  • Collaborating with the development team to ensure high-quality enterprise systems
  • Building strong relationships with IT team members and internal stakeholders
  • Contributing to ad-hoc projects

To excel in this role, you will need:

  • A university degree or diploma in IT-related fields
  • At least 2 years of relevant work experience, preferably in retail or distribution
  • Strong knowledge of Microsoft Windows platforms
  • Fluency in Cantonese, Mandarin, and English
  • Superb problem-solving and interpersonal skills


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