Application Technical Specialist
6 days ago
We are seeking a talented Application Technical Specialist to join our team at Cartrack.
This role involves providing exceptional technical support to our customers, collaborating with global teams to implement IT projects, and maintaining Cartrack application systems.
- Ensure that customer enquiries or issues are resolved in a timely and professional manner.
- Maintain accurate documentation of technical procedures, user manuals and FAQs.
- Develop and deliver on-site and online training and assistance to users of Cartrack application systems.
- Provide expert technical support for any IT-related matters or issues internally and externally.
- Stay up-to-date with the latest technical knowledge and skills.
Responsibilities
- Responsible for providing technical support to customers via phone, email and in-person.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
- Assist in the development and maintenance of Cartrack application systems.
- Contribute to the creation of technical documentation and user guides.
- Participate in training and professional development activities to stay current with industry trends.
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