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Customer Service Excellence Manager
1 week ago
To be successful in this role, you will need to possess the following skills and qualifications:
- Right to work in Hong Kong.
- Minimum age of 18.
- Post-secondary qualifications.
- Proficient in spoken and written English, Cantonese, and Putonghua.
- Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity.
- Experience in supplier management is an advantage.
- Strong leadership and people management capabilities with solid supervisory experience.
- Strong problem-solving, decision-making, and organizing skills.
- Strong interpersonal skills with flair in delivering service excellence.
- Flexibility to work on shift schedules including overnight shift.
