Customer Relations Associate
4 days ago
About Dah Sing Financial Group
The Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, and financial services through its extensive network.
We foster a culture of caring, teamwork, and progressiveness, valuing individual uniqueness while promoting collective growth. Our mission is to create an environment where employees can thrive and be their authentic selves.
- Provide exceptional customer service, responding to inquiries and information requests from solicitors, accounting firms, and regulatory bodies.
- Close or block accounts for bankruptcy, liquidation, or tax recovery purposes, ensuring timely issue of cashier orders as required.
- Retrieve relevant account information and documents from various systems, maintaining accurate records and ensuring compliance with established procedures.
Main Responsibilities:
- Ensure the administration, processing, and operations of assigned tasks are carried out in accordance with established policies, guidelines, and procedures.
- Manage deadlines efficiently, completing responsible cases within agreed-upon timeframes.
- Perform general clerical and administrative duties, reviewing and updating departmental operations manuals and terminal guidelines as assigned by supervisors.
- Participate in projects and undertake UAT activities as required.
Incumbent Requirements:
- A minimum secondary education qualification or above.
- A minimum of 3 years' experience in banking operations.
- Broad knowledge of bank operations and customer requirements.
- Proficiency in PC applications is advantageous.
- Candidates holding the Certified Banker qualification will be viewed favorably.
Please note that only shortlisted candidates will be notified.
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