Customer Relations Associate

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group
The Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, and financial services through its extensive network.
We foster a culture of caring, teamwork, and progressiveness, valuing individual uniqueness while promoting collective growth. Our mission is to create an environment where employees can thrive and be their authentic selves.

  • Provide exceptional customer service, responding to inquiries and information requests from solicitors, accounting firms, and regulatory bodies.
  • Close or block accounts for bankruptcy, liquidation, or tax recovery purposes, ensuring timely issue of cashier orders as required.
  • Retrieve relevant account information and documents from various systems, maintaining accurate records and ensuring compliance with established procedures.

Main Responsibilities:

  1. Ensure the administration, processing, and operations of assigned tasks are carried out in accordance with established policies, guidelines, and procedures.
  2. Manage deadlines efficiently, completing responsible cases within agreed-upon timeframes.
  3. Perform general clerical and administrative duties, reviewing and updating departmental operations manuals and terminal guidelines as assigned by supervisors.
  4. Participate in projects and undertake UAT activities as required.

Incumbent Requirements:

  • A minimum secondary education qualification or above.
  • A minimum of 3 years' experience in banking operations.
  • Broad knowledge of bank operations and customer requirements.
  • Proficiency in PC applications is advantageous.
  • Candidates holding the Certified Banker qualification will be viewed favorably.

Please note that only shortlisted candidates will be notified.



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