Technical Support Associate

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

We are a dynamic retail company looking for a Technical Support Associate to join our team. As a Technical Support Associate, you will play a key role in providing technical assistance to our employees and customers.

Job Summary

The successful candidate will be responsible for providing technical support via phone, email, or in-person. You will work closely with our IT team to resolve technical issues and improve overall system performance.

Key Responsibilities:

  • Provide technical assistance to employees and customers
  • Troubleshoot and resolve technical issues related to hardware and software
  • Collaborate with the IT team to identify and resolve technical issues
  • Develop and maintain documentation for IT procedures and processes

Requirements

To be successful in this role, you should have a strong foundation in computer sciences, information technology, or related disciplines. A minimum of 1-2 years of relevant experience is preferred, although fresh graduates are also welcome.

Desirable Qualifications

  • Bachelor's degree in Computer Sciences, Information Technology, or related field
  • 1-2 years of experience in IT operations or a related field
  • Excellent communication and problem-solving skills
  • Familiarity with Microsoft Office applications


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