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Associate Support Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time
  • Conduct customer transaction-related activities, including handling customer inquiries, managing loans, deposits, FX, customer onboarding, change of bank registration, and KYC duties
  • Liaise with relevant departments to ensure timely processing of customer transactions
  • Assist Relationship Managers (RMs) in exploring and maintaining strong customer relationships, as well as gathering information to support new business opportunities
  • Train and guide new joiners to facilitate their smooth integration into the role
  • Cross-sell the bank's products and services, such as expanding deal amounts and diversifying deposits, loans, and FX
  • Streamline operational workflows
  • As a senior associate, coach, lead, and monitor the performance of other RM Assistants



Requirements

  • University Degree in Business or related discipline
  • Minimum 2 years' relevant banking experience preferably in corporate banking sector
  • Knowledge of Corporate Banking products and operations
  • Customer-orientated, strong service mindset and able to understand and capture customer needs
  • Fluency in English and Chinese, Japanese is a plus


"Interested candidates, please send an updated CV to kelvin.lam@ charterhouse.com.hk