Network Operations Center Team Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

About HKT

HKT operates Hong Kong's largest telecommunications network and provides a wide range of services including broadband, TV entertainment, home security and electronic payment services. We are looking for talented professionals to join our team.

Compensation and Benefits

We offer a competitive salary package with attractive benefits, including at least 14 days Annual Leave, Medical Insurance and Discretionary Bonus.

About the Role

In this role, you will be responsible for carrying out network surveillance, service restoration and impact analysis duties for Voice, Broadband, Data and Cloud platforms. This includes performing immediate diagnosis and restoration actions to resume service from equipment failure, supporting network incident handling, escalating to supervisory team and notifying internal stakeholders, and assisting in procedure documentation and preparation of reports.

To Succeed in the Role

You will need to have a Higher Diploma or above in Telecommunications, Engineering, Information Technology, Computer Science or related disciplines, and at least 3 years' relevant experience. Good interpersonal and communication skills are essential, as is knowledge in any programming language. Self-motivated and able to work independently, you should also have a good command of written and spoken English and Chinese.

Benefits and Perks

As an employee of HKT, you can enjoy a variety of benefits and perks, including our competitive salary package, generous Annual Leave, comprehensive Medical Insurance and exciting opportunities for career growth and development.



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