Data Center Operations Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Equinix Full time

About Equinix

Equinix is the world's leading digital infrastructure company, operating over 250 data centers across the globe. We connect businesses to their customers, employees, and partners with high performance, high availability, and high security.

Our operations team is at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We prioritize diversity, equity, and inclusion, and are committed to providing an equitable work environment that is foundational to our core values as a company.

Job Responsibilities:

  • Provide technical support services, including data center operations, equipment maintenance, and service provisioning.
  • Install and uninstall customer connectivity services, including circuit testing and labeling.
  • Provide training workshops to new or junior team members.
  • Perform cross connect related audit duties, record validation, and housekeeping work.
  • Manage MMR expansion projects, such as frame installation, fiber runner/cable ladder installation, and pre-wire cabling work.
  • Support local networking devices (Cisco/Juniper/Brocade/H3C).
  • Handle incidents, troubleshoot problems, and escalate to upper tier.
  • Maintain accurate records, document all problems, and prepare reports.
  • Exhibit quality workmanship on all work.
  • Manage multiple concurrent interdisciplinary projects and ability to work in a team.

Requirements:

  • Technical Institute graduate in Computer Science, Information Engineering, or related discipline.
  • Experience in NOC support in data center, helpdesk support experience is an advantage.
  • Customer focus with good communications and interpersonal skills.
  • Good presentation skills and problem-solving skills.
  • Discipline, self-initiative, and self-motivation.
  • Basic English speaking and writing.
  • Shift work is required.

What We Offer:

Equinix offers attractive salary, performance bonus, and fringe benefits, including family medical cover, gym room, and examination leave, to the right talents.

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