Relationship Manager, Commercial Bank

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Job Summary: Citi's Commercial Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking, and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence. Key Responsibilities: * Calls on clients to deepen relationships and proactively owns, responds to, uncovers, and anticipates future needs, roadblocks, or risks and expectations; * Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues; * Introduces solutions to clients in building and strengthening an effective portfolio; * Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients' individual needs; * Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate Know Your Client (KYC) and other compliance deliverables are met; * Identifies cross-sell opportunities to deepen and increase share of wallet; * Drives innovation in the solutions we provide clients and further develops our business where necessary and appropriate; * Supports the Senior Relationship Managers in structuring deals that balance risk and reward; * Maximizes client experience by proactive sharing markets updates, trends, and intelligence; * Assists Senior Relationship Manager or Team Leader in the research and identification of prospective clients; * Networks with clients to identify avenues for new business opportunities; * Prepares/oversees new transaction submissions & annual reviews for the submission to the in-business credit lending management and independent risk department; * Actively protects Citi's assets and reputation by being the first line of defense from credit risk management perspective; * Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times; * Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Requirements: * 5-8 years of experience; * Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients; * Demonstrates certain credit knowledge; * Demonstrates advanced understanding of accounting principles, financial modeling, and statement analysis; * Ability to work effectively in a team setting; * Excellent interpersonal, communication, and influencing skills; * A self-starter, with a positive/can-do approach, embraces changes, and is bold; * High level of energy, enthusiasm, and motivation; * Highly focused, able to rapidly identify key priorities, clearly communicate the priorities; * Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients' needs; * A proactive approach in looking for ways in strengthening business relationships with clients, delivers a simple, secure, and seamless client experience; * Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients; * Able to quickly adapt priorities based on the latest data insights; * Must have a sharp business development focus and demonstrative innovative approaches; * Bachelor's/University degree or equivalent experience

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