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Retail Excellence Manager
1 month ago
About QEELIN LTD
QEELIN LTD is a leading luxury jewelry brand that combines Chinese symbolism with modernity. Our brand, Qeelin, is named after the Qilin, an auspicious Chinese mythical animal and icon of love. We fuse unbridled creativity with excellence in craftsmanship to bring a touch of playfulness and surprise into the world of fine jewelry.
Job Summary
We are seeking a highly skilled and experienced Retail Excellence Manager to join our team. The successful candidate will play a key role in supporting the Regional Retail Manager in ensuring the smooth operation of retail stores and driving excellence in customer service and overall performance.
Key Responsibilities
- Assist the Regional Retail Manager in developing and implementing strategies to improve retail operations and customer experience in Hong Kong, Macau, and Taiwan.
- Support store operations to ensure efficiency, productivity, and compliance with company policies and procedures.
- Prepare reports and analyze sales data and performance metrics under the guidance of the Regional Retail Manager to identify areas for improvement and implement solutions.
- Assist in training and coaching store staff to enhance their skills and performance and implement strategies to optimize the customer journey that drives customer satisfaction, loyalty, and sales.
- Monitor key performance indicators (KPIs) and assist in tracking progress to make data-driven decisions.
- Support the implementation of best practices and standards to maintain a high level of retail excellence.
- Collect and analyze customer feedback, market trends, and competitor insights to identify areas for improvement. Stay informed about market trends and competitors to provide valuable insights and support to the manager.
- Work with the Training team to define training needs of the boutique team and ensure the impact of trainings.
Requirements
- Bachelor's degree in business administration, retail management, or a related field is preferred.
- At least 5 years' experience in sales management with a minimum 3 years at managerial level.
- Preferable in international luxury jewelry brands.
- Proven track record in sales generation, managing the achievement of sales results and profitability targets.
- Strong leadership skills to motivate a team, make strategic decisions, and drive results.
- Strong analytical skills to analyze data, identify trends, and make data-driven decisions for optimizing retail operations and driving business performance.
- Excellent communication skills to effectively collaborate with team members, vendors, and customers.
- A customer-centric approach for ensuring high levels of customer satisfaction and loyalty.
- Problem-solving skills to identify issues, develop solutions, and implement strategies to improve operations and overcome challenges.
- Strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively.
- Fluency in Cantonese, Mandarin, and English.
- Flexibility to travel to various store locations and attend events as required.
Why Work for QEELIN LTD?
Unique opportunity to be working in Hong Kong under the headquarter office, and to strategically be a fashion-forwarder with new ideas and initiatives to be implemented globally. Talent development is a managerial principle, promoting entrepreneurial spirit for highly empowered teams. We want to cultivate a 'startup' mindset where business agility is key to our fast-paced development, and where every employee can reach their full potential in a stimulating and fulfilling workplace environment.
