Senior Retail Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time
Job Title: Senior Retail Manager

The Senior Retail Manager is a key leadership position responsible for driving retail excellence and performance in Cartier's boutiques. This role requires a strong leader who can inspire and elevate the professionalism of the retail team to achieve and maintain a position of retail leadership in the market.

The Senior Retail Manager will lead the retail team in boutiques within their area of management, ensuring that all boutiques adopt a client-centric culture and provide unsurpassed service experiences to customers. This includes fostering a culture of uncompromising excellence, developing staff, and building a client-centric retail team.

The ideal candidate will have a minimum of 10 years of experience in retail management, with a strong background in luxury retail and a proven track record of driving business growth and improving operational efficiency.

Key responsibilities include:

  • Leading the retail team in boutiques within their area of management
  • Fostering a culture of uncompromising excellence and developing staff
  • Building a client-centric retail team and driving business growth
  • Improving operational efficiency and effectiveness

The Senior Retail Manager will report directly to the Retail Director and will be responsible for translating business strategy into action at the boutique level. This role requires strong leadership and management skills, as well as excellent communication and presentation skills.

The ideal candidate will be a team player with a collaborative approach, able to work effectively with cross-functional teams and stakeholders. They will also have a strong understanding of luxury retail and a passion for delivering exceptional customer experiences.

Key qualifications include:

  • Minimum 10 years of experience in retail management
  • Strong background in luxury retail
  • Proven track record of driving business growth and improving operational efficiency
  • Excellent leadership and management skills
  • Strong communication and presentation skills
  • Collaborative approach and ability to work effectively with cross-functional teams and stakeholders


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