Retail Store Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

Job Title: Senior Sales and Service Manager

Job Summary:

We are seeking an experienced and passionate Retail Store Manager to lead our retail operations in Water World. The successful candidate will be responsible for planning and executing retail operations, including souvenirs, lockers, and Splash Pass, to achieve sales targets and deliver excellent services to guests.

Key Responsibilities:

  • Manage retail operations to achieve sales targets and deliver excellent services to guests.
  • Support the planning and execution of retail operations, including souvenirs, lockers, and Splash Pass.
  • Manage a team of retail staff to achieve sales targets and deliver excellent services to guests.
  • Develop and implement strategies to improve sales and customer satisfaction.
  • Monitor and control inventory levels to ensure optimal stock levels.
  • Ensure that all retail operations are conducted in accordance with company guidelines and policies.
  • Participate in manpower and talent development programs to ensure the team's skills and knowledge are up-to-date.

Requirements:

  • F.5 or above.
  • At least 5 years of working experience in retail field, with not less than 3 years in shop management.
  • Computer literacy in MS Office and POS Systems.
  • Good command of both spoken and written English and Chinese, including Putonghua.
  • Good interpersonal and communication skills.
  • A passion and affinity for retail operations, result-driven and pragmatic with a hands-on management style.
  • Able to work outdoor on shift on weekends and public holidays.

Benefits:

  • New Joiner Bonus (HK$6,000).
  • Staff Referral Bonus (up to HK$4,000).
  • 13-month payment / Gratuity.
  • Marriage/Examination/Conservation/CSR Leave.
  • Ocean Park and Water World Complimentary Tickets.
  • Staff In-Park Discounts.
  • Staff Canteen.
  • Staff Social Club.
  • Medical Insurance (Hospitalization & Outpatient).
  • 14 days Paid Leave.
  • 17 days Public Holiday.

Incentives are governed by terms and conditions. For application and enquiry, please visit our career website or WhatsApp us at [phone number].



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