Lead Retail Store Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Title:

Lead Retail Store Manager - Visual Culture

About Us:

At West Kowloon, we are building one of the largest museums of modern and contemporary visual culture in the world. Our mission is to establish ourselves as one of the world's leading cultural institutions, reflecting our unique time and place in Asia's twenty-first century.

Job Description:

We are seeking an experienced Lead Retail Store Manager to oversee daily operations at our M+ Shops. Reporting to the Senior Manager, Museum Retail Sales and Business Development, you will be responsible for managing staff, driving sales and customer satisfaction, ensuring house rules and SOPs are followed, and maintaining optimal inventory levels.

  • Working closely with supervisor to maintain smooth day-to-day shop operations, including staff scheduling and deployment, performance management, and ensuring house rules and SOPs are followed through by all parties.
  • Leading, supervising, and training a team to deliver high-quality and consistent customer services to visitors.


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