Senior Area Manager, Retail Boutique Leadership

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

ROLE SUMMARY

The Senior Area Manager, Retail Boutique Management is a key leadership position responsible for driving retail excellence and customer satisfaction in Cartier boutiques within their area of management. This role requires a strong understanding of luxury retail, exceptional leadership and management skills, and the ability to inspire and motivate teams to deliver exceptional results.

KEY RESPONSIBILITIES

  • Lead and develop a high-performing team of boutique managers and staff to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall retail experience in Cartier boutiques.
  • Collaborate with cross-functional teams, including marketing, product, and operations, to ensure alignment and effective execution of retail strategies.
  • Monitor and analyze sales performance, customer trends, and market insights to inform business decisions and drive growth.
  • Ensure compliance with Cartier's brand standards, policies, and procedures in all aspects of retail operations.

REQUIRED COMPETENCIES

  • Proven leadership and management experience in luxury retail, with a minimum of 10 years of experience in a senior retail management role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong business acumen, with the ability to analyze data and drive business decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Fluency in English and either Cantonese or Mandarin is mandatory.

KEY STAKEHOLDERS & INTERACTIONS

  • Internal: Cartier HK office, Regional Office, HQ, Retail Office Team, ODHR, L&D, Customer Service, Supply Chain, and other related parties.
  • External: Landlord and Clients.

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