Retail Operations Coordinator

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Piaget Full time

Key Responsibilities and Tasks

Boutique Operations:

  • Provide administrative support to boutique team on daily operations and sales activities, including roster management, staff onboarding/offboarding, uniform, audit and compliance, event management, stock arrangement, invoice payment, vendor creation, and daily operations.
  • Manage opening, closing, and renovation arrangements.
  • Ensure IT and Apps maintenance.

Reporting:

  • Assist in preparing analysis and consolidation of boutique reports for management review and approval.
  • Prepare sales reports, deposit lists, commission reports, traffic, retail matrix, ROI, and KPI analysis.
  • Update monthly revenue roadmap.
  • Conduct market competitor and intelligence research.
  • Assist in preparing materials for retail meetings.

Retail Marketing:

  • Support the Retail Director and Retail Operations Manager on retail activations.
  • Assist in executing retail events, monitoring RSVPs, and working with boutiques and marketing teams to achieve target attendance.
  • Support marketing and retail teams in preparing events and CRM activities, including props preparation, red packet, seasonal gifting, and gift distribution.
  • Provide on-site coordination and support.
  • Assist in coordinating retail promotion activities.

Requirements:

  • Preferrable 2 years of relevant experience in retail operations support.
  • Organized, detail-minded, takes initiative, and excellent communication skills.
  • Strong in Excel and PowerPoint.
  • Team player with a good working attitude.
  • Fluent in English and Cantonese.


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