Retail Operations Coordinator
5 days ago
Key Responsibilities and Tasks
Boutique Operations:
- Provide administrative support to boutique team on daily operations and sales activities, including roster management, staff onboarding/offboarding, uniform, audit and compliance, event management, stock arrangement, invoice payment, vendor creation, and daily operations.
- Manage opening, closing, and renovation arrangements.
- Ensure IT and Apps maintenance.
Reporting:
- Assist in preparing analysis and consolidation of boutique reports for management review and approval.
- Prepare sales reports, deposit lists, commission reports, traffic, retail matrix, ROI, and KPI analysis.
- Update monthly revenue roadmap.
- Conduct market competitor and intelligence research.
- Assist in preparing materials for retail meetings.
Retail Marketing:
- Support the Retail Director and Retail Operations Manager on retail activations.
- Assist in executing retail events, monitoring RSVPs, and working with boutiques and marketing teams to achieve target attendance.
- Support marketing and retail teams in preparing events and CRM activities, including props preparation, red packet, seasonal gifting, and gift distribution.
- Provide on-site coordination and support.
- Assist in coordinating retail promotion activities.
Requirements:
- Preferrable 2 years of relevant experience in retail operations support.
- Organized, detail-minded, takes initiative, and excellent communication skills.
- Strong in Excel and PowerPoint.
- Team player with a good working attitude.
- Fluent in English and Cantonese.
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