Retail Development Manager
7 hours ago
We are seeking a skilled and experienced Retail Trainer | Field Coach to join our team at Vita Green Health Product Company Limited.
About the Role:- As a key member of our team, you will be responsible for developing and implementing training programs to enhance product knowledge, selling skills, and customer service excellence among our retail staff.
The ideal candidate will have proven experience as a Retail Trainer, Field Coach, or similar role within the retail industry, with a strong knowledge of retail sales techniques, customer service principles, and product knowledge.
Your Key Responsibilities:- Developing and implementing comprehensive training programs to improve product knowledge, selling skills, and customer service excellence among retail staff.
- Conducting regular training sessions to enhance the knowledge, skills, and performance of retail staff.
- Evaluating staff performance through on-the-job coaching, observation, and feedback.
- Providing ongoing support to ensure retail staff meet performance targets and deliver exceptional customer service.
- Collaborating with the HR department and Retail Managers to identify training needs and develop effective training materials.
- Maintaining up-to-date knowledge of industry trends, product knowledge, and sales techniques.
- Reporting on training activities and the effectiveness of training programs.
Salary: $HKD 60,000 - HKD 80,000 per annum
About You:- A minimum of 2 years' experience in a Retail Trainer, Field Coach, or similar role within the retail industry.
- Strong knowledge of retail sales techniques, customer service principles, and product knowledge.
- Excellent communication and presentation skills.
- Highly organized with excellent time management skills.
- Ability to work independently and collaboratively within a team.
- Familiarity with Point-of-Sales (POS) systems is an advantage.
- Fluent in Chinese (Cantonese and Mandarin) and English.
- Flexible work arrangement and casual wear work environment.
- Enjoy different special leaves - birthday leave, anniversary leave, examination leave & travel leaves.
- Fun working culture with challenges to learn and grow together.
- Rapid growth opportunities for strong performers.
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