Retail Training and Development Manager
4 days ago
Job Title: Retail Training and Development Manager
Job Summary: We are seeking an experienced Retail Training and Development Manager to drive the development of our retail employees and enhance our customer experience.
Key Responsibilities:
- Training Needs Analysis: Identify and analyze the training needs of our sales function to develop strategic plans and training programs that meet company standards and goals.
- Training Program Development: Design and develop training materials, and implement training plans to enhance the skills and knowledge of our retail employees.
- Training Delivery: Deliver training programs to our sales force, both in-store and through e-learning platforms, to ensure consistency and effectiveness.
- Performance Improvement: Work closely with the Retail Operations team to identify areas for improvement and develop plans to enhance customer service standards and sales performance.
- Financial Management: Manage and track training expenses within approved budgets.
- System and Process Management: Maintain training databases and track training records to ensure compliance and accountability.
Requirements:
- Minimum 6 years of relevant experience in retail training, with at least 3 years in a supervisory/management level.
- Good commercial sense and understanding of retail.
- Good people management and leadership skills.
- Solid experience in conducting and coordinating training programs.
- Requires in-depth knowledge of training theory and practice.
- Bachelor's degree level minimum.
- Excellent spoken and written English and Chinese.
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