Retail Training and Performance Manager
2 months ago
The Retail Training & Performance Manager at Aesop has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.
**Key Accountabilities**
- Optimize learning and performance initiatives to drive business growth
- Develop and implement strategies to enhance customer experience excellence
- Deliver on Aesop's brand purpose by developing retail capabilities
- Synergize business, operations, and learning functions to drive retail performance
**Ideal Candidate Profile**
- Relishes developing technical and interpersonal skills for self and others
- Purposefully develops capability to elevate customer experience and drive retail performance
- Is adaptable and responsive in rapidly changing operating conditions
- Seeks out new knowledge of contemporary learning and capability methodologies
- Is motivated by delivering on or exceeding goals and targets
**Required Experience, Knowledge & Skills**
- Background in facilitation and coaching with a focus on retail
- Specialized knowledge in learning methodologies and adult learning principles
- Accomplished at team building, motivation, and development
- Proven ability to analyze performance and take appropriate responsive actions
- Track record of strong relationship management and collaboration
- Ability to problem solve and make decisions within business boundaries
- Strong written and verbal communication skills
- Excellent commercial acumen
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