Strategic Distribution Performance Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Life Insurance Corporation

FWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 13 million customers across 10 markets. Our company was established in 2013 and is focused on revolutionizing the way people feel about insurance. Our customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience.

For more information, please visit our website.

Key Responsibilities

  • Evaluate performance parameters and strategic initiatives of the FWD group-wide distribution strategy and provide forward-looking views to management.
  • Evaluate the distribution financial and strategic objectives for all countries and analyze the local business performance, risk, and competitive environment.

Purpose

  • Drive the overall strategic initiatives of Distribution across all business units to ensure current and long-term profitability and growth.
  • Collaborate across FWD businesses to ensure alignment with the Company's overarching Vision and multi-channel strategy (HYBRID) and support distribution channel heads and marketing teams to set achieve their respective KPIs.
  • Business unit performance analysis, historical trends, forecast, and inputs to strategic planning. Facilitating the decision-making process.

Key Accountabilities

A. Supporting Group Distribution and Proposition

  • Perform deep dives around the areas related to performance drivers within these BUs.
  • Serve as a thought leader to promote best practices and implement GO initiatives.
  • Perform relevant analysis, as requested/required to support/drive decision-making and challenge local C-level teams.
  • Manage parallel review and assessment of relevant deliverables while working collaboratively with Group and local stakeholders such as Finance, Channels, Digital teams, etc.
  • Engage BUs to ensure that appropriate controls are in place, including strong focus on financial controls, appropriate channel mix management.
  • Lead the discussions around monthly sales reporting, planning, and review process. Ensuring quality and accuracy with detail analytical view on our business.
  • Support GCDPO and GDSGO in providing regular updates to the executive team and board, commentary, analyses, and/or data visualizations that answer the problem within designated markets. Measure progress of results to achieve projected forecasts and growth.
  • Be the contact point and responsible person to set up regular monthly sales & proposition dialogues with markets and provide guidance and advice for any distribution-related reporting to BUs.
  • Provide necessary support on discussions around annual planning exercise, periodic forecasts, and quarterly updates.

B. Distribution Performance Management across FWD markets (Banca, Partnership, and Agency)

  • Coordinate and prepare Monthly Sales and Proposition Dialogues with the local senior management team on a monthly basis.
  • Conduct in-depth analysis on distribution performance across various channels and provide insights into forecasts and forward-looking activities and initiatives of the markets.
  • Challenge the BU management on the effectiveness of business initiatives and the ability to deliver forecast and plan.
  • Support CDSGO as needed to follow up on critical distribution initiatives.

Qualifications/Experience

  • Degree holder with professional financial qualifications such as ASA, FSA, FIA, CPA, ACMA, FCMA, FCCA, CA, or equivalent.
  • Minimum 7 to 8 years of relevant working experience in the insurance industry. Specifically, exposure to working with distribution function in reputable insurers is important.

Knowledge & Technical Skills

  • Solid financial management background, especially in the area of financial reporting, performance management, management accounting.
  • Strong analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts in a matrix organization structure across different geographies.
  • Attention to detail and strong business partnering, interpersonal, and stakeholder management, with demonstrable experience of negotiating and influencing across a wide range of stakeholders.
  • Ability to clearly communicate ideas, concepts, and results to both technical and non-technical audiences, whether written or oral.
  • Always demonstrate initiatives and commitment, able to work independently, and demonstrated ability to meet tight timelines.
  • Able to manage multiple and conflicting requests from various parties.
  • Effective command of English, and preferably other languages relevant to markets FWD operates in.
  • Able to work in an evolving and dynamic environment and resilient to pressure;

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