Senior Customer Service Representative

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China FedEx Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Customer Service Clerk to join our Air Operations team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely booking arrangements, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Coordinate with internal and external stakeholders to execute shipments as per SOP requirements
  • Monitor customer KPIs and provide regular updates
  • Assist with special duties and ad-hoc projects as needed
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
Requirements
  • F.5 or above, Diploma in Logistics Studies preferred
  • At least 1 year experience in customer service, preferably in freight forwarding industry
  • Fluent in English, Mandarin, and local languages required
  • Knowledge of Excel software a must
About Us

FedEx Logistics is a leading provider of global e-commerce, freight forwarding, and import/export services. We offer comprehensive international air and ocean freight forwarding, ground transportation, and delivery services, as well as advanced e-commerce and trade facilitation solutions.

Our Philosophy

Our employees are our greatest asset, and we strive to create a work environment that encourages innovation and excellence. We believe in the importance of employee satisfaction, which in turn leads to customer satisfaction and ultimately, business growth.

Our Culture

We value innovation, integrity, and commitment. We have established formal policies, procedures, and programs to promote individual and team excellence.

Our Mission

We aim to become a leading provider of top-notch services and a brand leader in the industry.

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