Customer Engagement Coordinator
2 days ago
About the Role:
As a Customer Engagement Coordinator, you will be responsible for delivering exceptional customer experiences in our member's lounge.
You will handle customer inquiries and complaints, perform membership transactions, and promote members' benefits.
This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Responsibilities:
- Providing high-quality customer service in the member's lounge
- Handling customer inquiries and complaints
- Performing membership transactions
- Promoting members' benefits and introducing members-only events or activities
- Providing supervision and training to ambassadors when necessary
Requirements:
- A higher diploma or above in any discipline
- At least 2 years of relevant experience in a customer-facing environment
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Proficiency in English, Chinese, and Putonghua
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