ECommerce Platform Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China NexusSearch Full time

Job Overview

NexusSearch is seeking an ECommerce Platform Specialist to play a crucial role in ensuring the smooth operation of our online retail platforms. This position involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance the overall customer experience on our eCommerce sites.

Key Responsibilities:

  • Provide technical support for eCommerce platforms, resolving issues related to website performance, payment processing, and user experience.
  • Monitor and maintain the functionality of the online store, ensuring uptime and responsiveness.
  • Collaborate with developers and IT teams to implement system updates, enhancements, and integrations.
  • Assist in troubleshooting and resolving technical issues reported by customers and internal teams.
  • Conduct regular testing and quality assurance to identify and rectify potential issues before they impact users.
  • Document technical processes, FAQs, and troubleshooting guides for internal use and customer support.
  • Stay updated on emerging technologies, tools, and best practices in eCommerce and IT support.
  • Participate in training sessions for staff on new eCommerce tools and technologies.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 2 years of experience in IT support, preferably in an eCommerce environment.
  • Strong understanding of eCommerce platforms (e.g., Taobao, Amazon, Tmall etc.).
  • Proficiency in troubleshooting technical issues related to websites, databases, and payment gateways.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Experience with HTML, CSS, and basic web development is a plus.


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