Ecommerce Operations Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Chandler Macleod Full time
Company Overview
We are seeking an experienced E-commerce Manager (Luxury Fashion) to lead our e-commerce business. As a key member of our team, you will be responsible for building strategic procedures for e-commerce businesses and leveraging multiple digital channels to drive customer acquisition, loyalty, and retention.
Responsibilities
  • Responsible for P&L and financial performance of online boutiques.
  • Build operational procedures for e-commerce business across online trade, operations, CRM, digital marketing, and customer care.
  • Leverage multiple digital channels to drive customer acquisition, loyalty, and retention.
  • Monitor performance of product category to align with merchandising team.
  • Optimisation of site search tools & configuration of results to increase conversion rates.
  • Active onsite merchandising to ensure best in class customer experience.
  • Collaborate with internal stakeholders, local agencies, and overseas counterparts to understand best practice for key e-commerce levers.
  • Plan and budget to achieve eCommerce commercial ambition.


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