E-commerce Operations Manager
4 days ago
SAU LEE is a leading fashion brand renowned for its unique interpretations of classic silhouettes, blending Eastern heritage with modern appeal.
We are seeking an experienced e-commerce professional to manage the daily operations of our global online store. The ideal candidate will have a strong understanding of online retail operations and a proven track record in optimizing digital sales performance.
Key Responsibilities:- eCommerce Store Maintenance:
- Upload and maintain product listings, including images, descriptions, and pricing.
- Ensure accurate and up-to-date product information across all sales platforms.
- Coordinate with merchandising and brand marketing teams to optimize product presentation.
- Monitor inventory levels and liaise with the supply chain team to manage stock availability.
- Oversee order processing from placement to shipment, ensuring timely fulfillment.
- Manage returns and exchanges end-to-end, coordinating with warehouse and logistics teams.
- Work with third-party logistics providers to ensure smooth delivery operations.
- Customer Service & Satisfaction:
- Handle customer inquiries and solve basic issues in a timely and professional manner.
- Monitor and escalate customer concerns, reviews, and feedback.
- Work closely with internal teams to improve customer experience and satisfaction.
- Performance Monitoring & Reporting:
- Track eCommerce Sales & Marketing metrics, including sales, conversion rates, and traffic.
- Generate regular reports to inform strategy and decision-making.
- Assist in the execution of promotional campaigns, including email, social media, and digital advertising.
- Coordinate website updates to align with branding and promotional activities.
- Ensure accuracy and consistency across all eCommerce touchpoints.
Requirements:
- Bachelor's degree related to Business, Marketing, and eCommerce
- Minimum of 2 years of related experience in eCommerce, preferably within the fashion industry.
- Exposure to Shopify as well as inventory management systems.
- Strong analytical and organizational skills with the ability to interpret and present data with minimal supervision.
- Excellent communication and problem-solving abilities.
- Agile working style with strong attention to detail to succeed in a fast-paced, dynamic environment.
- Familiarity with Google Analytics and CRM systems.
This role is based in Hong Kong. Relocation is not provided.
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