E-commerce Operations Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

SAU LEE is a leading fashion brand renowned for its unique interpretations of classic silhouettes, blending Eastern heritage with modern appeal.

We are seeking an experienced e-commerce professional to manage the daily operations of our global online store. The ideal candidate will have a strong understanding of online retail operations and a proven track record in optimizing digital sales performance.

Key Responsibilities:
  • eCommerce Store Maintenance:
    • Upload and maintain product listings, including images, descriptions, and pricing.
    • Ensure accurate and up-to-date product information across all sales platforms.
    • Coordinate with merchandising and brand marketing teams to optimize product presentation.
    • Monitor inventory levels and liaise with the supply chain team to manage stock availability.
    • Oversee order processing from placement to shipment, ensuring timely fulfillment.
    • Manage returns and exchanges end-to-end, coordinating with warehouse and logistics teams.
    • Work with third-party logistics providers to ensure smooth delivery operations.
  • Customer Service & Satisfaction:
    • Handle customer inquiries and solve basic issues in a timely and professional manner.
    • Monitor and escalate customer concerns, reviews, and feedback.
    • Work closely with internal teams to improve customer experience and satisfaction.
  • Performance Monitoring & Reporting:
    • Track eCommerce Sales & Marketing metrics, including sales, conversion rates, and traffic.
    • Generate regular reports to inform strategy and decision-making.
    • Assist in the execution of promotional campaigns, including email, social media, and digital advertising.
    • Coordinate website updates to align with branding and promotional activities.
    • Ensure accuracy and consistency across all eCommerce touchpoints.

Requirements:

  • Bachelor's degree related to Business, Marketing, and eCommerce
  • Minimum of 2 years of related experience in eCommerce, preferably within the fashion industry.
  • Exposure to Shopify as well as inventory management systems.
  • Strong analytical and organizational skills with the ability to interpret and present data with minimal supervision.
  • Excellent communication and problem-solving abilities.
  • Agile working style with strong attention to detail to succeed in a fast-paced, dynamic environment.
  • Familiarity with Google Analytics and CRM systems.

This role is based in Hong Kong. Relocation is not provided.



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