Fashion Digital Specialist
4 days ago
Sau Lee is seeking an experienced eCommerce Executive to join our team. This position involves overseeing daily online store operations, enhancing the customer experience, and driving digital sales growth. A strong background in eCommerce and online retail operations is essential for success in this role.
Responsibilities:
This role encompasses managing the daily operations of our global online store, ensuring a seamless shopping experience, and optimizing digital sales performance. Key responsibilities include:
- eCommerce Store Maintenance
- Managing product listings, images, descriptions, and pricing.
- Ensuring accurate and up-to-date product information across all sales platforms.
- Collaborating with merchandising and brand marketing teams to optimize product presentation.
- Monitoring inventory levels and coordinating with supply chain teams for stock availability.
- CUSTOMER SERVICE & SATISFACTION
- Providing timely assistance to customers and resolving basic issues.
- Maintaining high standards of customer service and satisfaction.
- Promotional Campaigns & Reporting
- Tracking key eCommerce metrics, including sales, conversion rates, and website traffic.
- Generating regular reports to inform business decisions and drive growth.
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