Fashion Digital Operations Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

SAU LEE Overview

We are a contemporary fashion brand that has gained international acclaim for our innovative designs. Our mission is to provide high-quality products while offering exceptional customer service.

Position Summary

The ideal candidate will have 2+ years of experience in an ecommerce-related function with a strong understanding of online retail operations. The role requires managing the daily operations of our global online store, ensuring a seamless shopping experience, and optimizing digital sales performance.

Main Responsibilities

  • Ecommerce Store Maintenance
  1. Upload and maintain product listings, including images, descriptions, and pricing.
  2. Ensure accurate and up-to-date product information across all sales platforms.
  3. Coordinate with merchandising and brand marketing teams to optimize product presentation.
  4. Monitor inventory levels and liaise with the supply chain team to manage stock availability.
  5. Oversee order processing from placement to shipment, ensuring timely fulfillment.
  6. Manage returns and exchanges end-to-end, coordinating with warehouse and logistics teams.
  7. Work with third-party logistics providers to ensure smooth delivery operations.
Customer Service & Satisfaction
  1. Handle customer inquiries and solve basic issues in a timely and professional manner.
  2. Monitor and escalate customer concerns, reviews, and feedback.
  3. Work closely with internal teams to improve customer experience and satisfaction.
Performance Monitoring & Reporting
  1. Track ecommerce sales & marketing metrics, including sales, conversion rates, and traffic.
  2. Generate regular reports to inform strategy and decision-making.
  3. Assist in the execution of promotional campaigns, including email, social media, and digital advertising.
  4. Coordinate website updates to align with branding and promotional activities.
  5. Ensure accuracy and consistency across all ecommerce touchpoints.


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    We are looking for an experienced Fashion Retail Operations Manager to join our team in Hong Kong and Macau. The successful candidate will have at least 8 years of experience in visual merchandising at a supervisor level and a proven track record of delivering results in a fast-paced retail environment.The role will involve leading the VM team in creating...

  • Fashion Designer

    8 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Li & Fung Full time

    Fashion Designer - Sweater Apply locations: Hong Kong Time type: Full time Posted on: Posted 3 Days Ago Job requisition id: V95436 Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job: We are now seeking a full-time Fashion Designer - Sweater to join our team. What you'll do: ...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    At the Hong Kong Trade Development Council, we are seeking a dynamic and experienced professional to join our Creative Department. As a Fashion Event Manager, you will be responsible for supporting the team's fashion shows by handling model casting, booking, and onsite arrangement of models.You will also act as a backstage gatekeeper at fashion fairs and...


  • Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

    Role OverviewSau Lee is seeking an experienced eCommerce Executive to join our team. This position involves overseeing daily online store operations, enhancing the customer experience, and driving digital sales growth. A strong background in eCommerce and online retail operations is essential for success in this role.Responsibilities:This role encompasses...


  • Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

    Fashion Brand OverviewSau Lee is a distinguished fashion brand known for its bold interpretations of classic silhouettes, showcasing the perfect blend of Eastern heritage and modern style. Our commitment to innovative designs has earned us international recognition, with our creations featured in prestigious publications such as Vogue, New York Times, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China IMS Digital Ventures Full time

    About IMS Digital Ventures At IMS Digital Ventures, we're driven by a shared purpose: to creatively solve the world's most pressing challenges through technology. We are industry-agnostic and mission-first, partnering with visionary founders to co-build, invest in, and scale transformative businesses. From AI and blockchain to SaaS and e-commerce, we bring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    We are searching for a creative and organized individual to fill the role of Fashion Industry Manager in our Creative Department. As a key member of the team, you will be responsible for supporting the team's fashion shows, acting as a backstage gatekeeper at fashion fairs and events, and working with the team to propose and execute ideas for online...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    About UsThe Hong Kong Trade Development Council is a statutory organisation promoting Hong Kong's external trade. Our mission is to drive business growth through innovative and effective trade promotion.Job Description:We are seeking a dynamic, high-caliber professional to join our Creative Department as a Lifestyle Executive. The successful candidate will...


  • Hong Kong, Central and Western District, Hong Kong SAR China MagicSearch Full time

    Role SummaryMagicSearch's client seeks a seasoned Senior Sales Director to oversee the performance of their luxury fashion stores. The ideal candidate will possess a deep understanding of retail operations and a proven ability to drive results.Key Responsibilities:Design and implement strategies to enhance store sales and customer engagement.Lead and develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chargeurs PCC Fashion Technologies Full time

    Job OverviewAs a Supply Planner at Chargeurs PCC Fashion Technologies, you will play a critical role in driving supply chain efficiency and ensuring the smooth operation of our business. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.Key Accountabilities:Analyze data from various sources to inform...


  • Hong Kong, Central and Western District, Hong Kong SAR China Li & Fung Full time

    About the RoleWe are seeking a full-time Fashion Designer to join our team.ResponsibilitiesUnderstand customer needs and design sweaters, developing seasonal trends collections.Prepare presentation boards, design sketches, illustrations, and CADs.Collect information on seasonal trends, colors, raw materials, and styling.Create detailed specifications and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Charterhouse Asia Full time

    About the RoleWe are seeking a skilled Luxury Fashion Purchasing Manager to lead our merchandise planning team in achieving sales and profit objectives. This role involves overseeing portfolios, developing connections with vendors, and monitoring item performance.Direct the OTB (Open-To-Buy) process in partnership with the Merchandise Planning team to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China Redress Full time

    Sustainability in FashionThe Redress Design Award Education Senior Manager will be responsible for developing new education initiatives, working closely with the Programme Director and Strategic Education Director. This role requires a self-motivated individual who is highly organized, resourceful, and passionate about sustainability and fashion.Develop new...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chandler Macleod Full time

    Job OverviewE-commerce Manager (Luxury Fashion) is a strategic role at Chandler Macleod responsible for driving the e-commerce business across online trade, operations, CRM, digital marketing, and customer care.Key ResponsibilitiesLead the financial performance of online boutiques.Develop strategic procedures for e-commerce businesses.Leverage multiple...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewJPC TEXSON LTD is a European-based fashion jewelry brand owner, designer, manufacturer, marketer & retailer with a sourcing office in Hong Kong and vendor factories in Shenzhen & Dongguan. Our main market is Europe & Asia Pacific.The JobAs Senior Merchandiser, you will report to the Senior Merchandising Manager and work independently on full...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    About the RoleWe are looking for a skilled Visual Merchandising Manager to join our ConnectedGroup team in Hong Kong and Macau. The ideal candidate will have a strong background in visual merchandising and experience leading teams to achieve business results.Responsibilities:Develop and execute visual merchandising strategies that drive sales and enhance the...


  • Hong Kong, Central and Western District, Hong Kong SAR China NexusSearch Full time

    E-Commerce Marketing Opportunity at NexusSearchNexusSearch is a dynamic e-commerce company looking for an experienced Digital Sales Operations Manager to join our team. As a key member of our sales operations team, you will be responsible for driving our online sales strategies and ensuring seamless technical operations.Responsibilities:Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China WilliamSELECT Full time

    Company OverviewWe are an international luxury fashion brand dedicated to delivering exceptional products and services. Our team is passionate about creating a unique shopping experience for our customers.


  • Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

    At SAU LEE, we are committed to delivering exceptional customer experiences through our online store. We are seeking an experienced e-commerce professional to join our team and help drive the success of our global eCommerce platform.About the Role:We are looking for a highly skilled and motivated individual to manage the day-to-day operations of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

    SAU LEE is a leading fashion brand renowned for its unique interpretations of classic silhouettes, blending Eastern heritage with modern appeal.We are seeking an experienced e-commerce professional to manage the daily operations of our global online store. The ideal candidate will have a strong understanding of online retail operations and a proven track...