Fashion Digital Operations Manager
7 days ago
SAU LEE Overview
We are a contemporary fashion brand that has gained international acclaim for our innovative designs. Our mission is to provide high-quality products while offering exceptional customer service.
Position Summary
The ideal candidate will have 2+ years of experience in an ecommerce-related function with a strong understanding of online retail operations. The role requires managing the daily operations of our global online store, ensuring a seamless shopping experience, and optimizing digital sales performance.
Main Responsibilities
- Ecommerce Store Maintenance
- Upload and maintain product listings, including images, descriptions, and pricing.
- Ensure accurate and up-to-date product information across all sales platforms.
- Coordinate with merchandising and brand marketing teams to optimize product presentation.
- Monitor inventory levels and liaise with the supply chain team to manage stock availability.
- Oversee order processing from placement to shipment, ensuring timely fulfillment.
- Manage returns and exchanges end-to-end, coordinating with warehouse and logistics teams.
- Work with third-party logistics providers to ensure smooth delivery operations.
- Handle customer inquiries and solve basic issues in a timely and professional manner.
- Monitor and escalate customer concerns, reviews, and feedback.
- Work closely with internal teams to improve customer experience and satisfaction.
- Track ecommerce sales & marketing metrics, including sales, conversion rates, and traffic.
- Generate regular reports to inform strategy and decision-making.
- Assist in the execution of promotional campaigns, including email, social media, and digital advertising.
- Coordinate website updates to align with branding and promotional activities.
- Ensure accuracy and consistency across all ecommerce touchpoints.
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