Fashion Retail Online Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

At SAU LEE, we are committed to delivering exceptional customer experiences through our online store. We are seeking an experienced e-commerce professional to join our team and help drive the success of our global eCommerce platform.

About the Role:
  • We are looking for a highly skilled and motivated individual to manage the day-to-day operations of our eCommerce platform.
  • The ideal candidate will have a deep understanding of online retail operations and a proven track record in driving sales growth through digital channels.
Responsibilities:
  • eCommerce Store Management:
    • Develop and execute strategies to drive sales growth and improve customer engagement.
    • Manage the upload and maintenance of product listings, including images, descriptions, and pricing.
    • Ensure accurate and up-to-date product information across all sales platforms.
    • Coordinate with merchandising and brand marketing teams to optimize product presentation.
  • Customer Service:
    • Provide exceptional customer service through various communication channels.
    • Handle customer inquiries and resolve basic issues in a timely and professional manner.
    • Monitor and escalate customer concerns, reviews, and feedback.
  • Performance Monitoring:
    • Track eCommerce Sales & Marketing metrics, including sales, conversion rates, and traffic.
    • Generate regular reports to inform strategy and decision-making.
    • Assist in the execution of promotional campaigns, including email, social media, and digital advertising.

Requirements:

  • Bachelor's degree related to Business, Marketing, and eCommerce
  • Minimum of 2 years of related experience in eCommerce, preferably within the fashion industry.
  • Exposure to Shopify as well as inventory management systems.
  • Strong analytical and organizational skills with the ability to interpret and present data with minimal supervision.
  • Excellent communication and problem-solving abilities.
  • Agile working style with strong attention to detail to succeed in a fast-paced, dynamic environment.
  • Familiarity with Google Analytics and CRM systems.


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