Ecommerce Sales and Marketing Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

About SAU LEE

We are a dynamic fashion brand that blends Eastern heritage with modern appeal. Founded in 2014, we have established ourselves as a leading player in the global market.

Job Description

This role is responsible for overseeing the daily operations of our global online store. The successful candidate will have excellent analytical and organizational skills, with the ability to interpret and present data effectively.

Main Responsibilities

  • eCommerce Store Management
  1. Manage product listings, including images, descriptions, and pricing.
  2. Ensure accurate and up-to-date product information across all sales platforms.
  3. Coordinate with merchandising and brand marketing teams to optimize product presentation.
  4. Monitor inventory levels and liaise with the supply chain team to manage stock availability.
  5. Oversee order processing from placement to shipment, ensuring timely fulfillment.
  6. Manage returns and exchanges end-to-end, coordinating with warehouse and logistics teams.
  7. Work with third-party logistics providers to ensure smooth delivery operations.
Customer Service & Satisfaction
  1. Handle customer inquiries and solve basic issues in a timely and professional manner.
  2. Monitor and escalate customer concerns, reviews, and feedback.
  3. Work closely with internal teams to improve customer experience and satisfaction.
Performance Monitoring & Reporting
  1. Track ecommerce sales & marketing metrics, including sales, conversion rates, and traffic.
  2. Generate regular reports to inform strategy and decision-making.
  3. Assist in the execution of promotional campaigns, including email, social media, and digital advertising.
  4. Coordinate website updates to align with branding and promotional activities.
  5. Ensure accuracy and consistency across all ecommerce touchpoints.


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