Digital Sales and Marketing Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full time

As a key member of the SAU LEE team, you will be responsible for driving the success of our global online store. With a strong focus on delivering exceptional customer experiences, we are seeking an experienced e-commerce professional to join our team.

About the Role:
  • We are looking for a highly skilled and motivated individual to manage the day-to-day operations of our eCommerce platform.
  • The ideal candidate will have a deep understanding of online retail operations and a proven track record in driving sales growth through digital channels.
Responsibilities:
  • eCommerce Store Management:
    • Develop and execute strategies to drive sales growth and improve customer engagement.
    • Manage the upload and maintenance of product listings, including images, descriptions, and pricing.
    • Ensure accurate and up-to-date product information across all sales platforms.
    • Coordinate with merchandising and brand marketing teams to optimize product presentation.
  • Customer Service:
    • Provide exceptional customer service through various communication channels.
    • Handle customer inquiries and resolve basic issues in a timely and professional manner.
    • Monitor and escalate customer concerns, reviews, and feedback.
  • Performance Monitoring:
    • Track eCommerce Sales & Marketing metrics, including sales, conversion rates, and traffic.
    • Generate regular reports to inform strategy and decision-making.
    • Assist in the execution of promotional campaigns, including email, social media, and digital advertising.

Requirements:

  • Bachelor's degree related to Business, Marketing, and eCommerce
  • Minimum of 2 years of related experience in eCommerce, preferably within the fashion industry.
  • Exposure to Shopify as well as inventory management systems.
  • Strong analytical and organizational skills with the ability to interpret and present data with minimal supervision.
  • Excellent communication and problem-solving abilities.
  • Agile working style with strong attention to detail to succeed in a fast-paced, dynamic environment.
  • Familiarity with Google Analytics and CRM systems.


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