Senior Platform Manager

22 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Digital Banking
Well recognized in industry with 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are seeking high calibers to join our team as Senior Digital Platform Manager - Secure Access .

Principle Responsibilities

  • Responsible for enhancing the capabilities of digital platform, developing best in class, simple, easy to use, customer-focused digital experience, formulating various recommendations, and coordinating digital platform development & maintenance to drive the business outcomes of digital penetration, activeness and engagement
  • Shape and execute digital platform initiatives and roadmap; include but not limited to enhance customer authentication capabilities, uplift security and fraud prevention control, improve and enhance digital onboarding journey and payment journey for better customer protection, engagement and loyalty
  • Oversee customer insight of the core experience on mobile and desktop authentication and safety journeys from Net Promoter Score (NPS), app store, feedback from direct customer or frontline
  • Work closely with various teams (such as global teams, business stakeholders, risk stewards, UXUI design, IT, transformation and frontline) to ensure a coherent overall experience for customers including secure, easy access and navigation to the digital journeys
  • Keep abreast of market and regulatory changes, timely execute enhancement, facilitate commercializing the new features to address regulations, review communication materials to ensure consistency and accuracy, and other risk-based diligence
  • Plan business and IT budgets to drive the digital platform development to achieve the business outcome
  • Oversee the business performance after the launch of projects
Requirements
  • University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred
  • Minimum 8 years of digital platform management / digital payment & wallet / project management relevant experience in banking or financial sector, preferably with exposure to identity validation and customer authentication
  • Blend of business and technical savviness, ability to drive strategy into action
  • Customer-oriented with strong analytical and problem-solving skills, attention to detail and able to comprehend complicated business dynamics
  • Open-minded and self-motivated with good communication, interpersonal, problem-solving skills, and strong sense of responsibility
  • Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus
  • Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
#LI-HASE

  • Senior Development Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About the RoleAs a Senior Development Manager at Bank Of China (Hong Kong) Limited, you will be responsible for leading the development of our data platforms. This is an exciting opportunity to work on a wide range of big data, NoSQL, streaming, and AI applications that provide critical data services to our banking systems and business users.Key...

  • Senior Data Architect Platform

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

    About FWD InsuranceWe are seeking an experienced data professional to join our team as a Data Engineering Manager - Cloud. This role will be responsible for managing and supporting the infrastructure and data architecture of Group Data Platform across different local countries.Key Responsibilities:Collaborate with the Group Technology team to manage the...

  • Data Platform Operations Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job OverviewThe Bank of China (Hong Kong) Limited is seeking a highly skilled Data Platform Operations Manager to join our team. As a key member of our data platform operations, you will be responsible for ensuring the smooth operation and maintenance of our data platforms.Key ResponsibilitiesData Platform Management: Manage and maintain data platforms,...

  • Platform Engineering Manager

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

    About FWD InsuranceWe are a leading pan-Asian life and health insurance business, with over 12 million customers across 10 markets.Job OverviewIn this role, you will be responsible for designing, building and maintaining our Group Data Platform's infrastructure and data architecture.Develop and maintain technical documentation, standards and best practices...

  • Platform Engineer

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Key Responsibilities:Develop and enhance data platform solutions, including data virtualization, visualization, and data lakes.Conduct proof-of-concept and acceptance testing for data platforms.Develop services and integrate them with internal and external APIs.Identify and assess new technologies to improve the performance, maintainability, and scalability...

  • Platform for BG Monetization and Trading

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Consulting Firm Full time

    Job Summary:We are a consulting firm based in Hong Kong SAR, specializing in bank guarantee monetization. We are seeking a skilled platform/expertise/institute to partner with us in issuing bank guarantees in Hong Kong.About Us:Our company is committed to providing high-quality services to businesses operating in Hong Kong SAR. With a focus on innovation and...

  • Head of Platform

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...

  • Data Platform Infrastructure Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

    FWD Insurance is a pan-Asian life and health insurance business with over 12 million customers across 10 markets. Our customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience.About the RoleThis is a role responsible for managing and supporting the infrastructure and...

  • Platform Development Strategist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Are you passionate about driving digital transformation? We are looking for a skilled Platform Development Strategist to lead our digital platform development efforts.Job OverviewAs a key member of our Personal Digital Banking Product Department, you will be responsible for managing digital products and services, collaborating with product managers to...

  • Assistant Manager, Platform Engineering

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

    Assistant Manager, Platform Engineering Assistant Manager, Platform Engineering Apply locations: Hong Kong - Cityplaza Time type: Full time Posted on: Posted 30+ Days Ago About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets...

  • Specialist, digital platform

    17 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Financial Full time

    Specialist, Digital Platform (Broker Onboarding & Service Enhancement)Specialist, Digital Platform (Broker Onboarding & Service Enhancement)Apply locations: Hunghom, Kowloon, Hong Kong Time type: Full time Posted on: Posted 7 Days Ago Job Requisition ID: JR00106157 You are as unique as your background, experience, and point of view. Here, you'll be...

  • Cloud Platform Sales Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAP SE Full time

    About the RoleThis Cloud Platform Sales Manager position is a key leadership role within our organization. We are seeking an experienced professional who can lead our cloud sales efforts and drive business growth.The successful candidate will be responsible for developing and executing sales strategies, managing a team of sales professionals, and driving...

  • Platform Engineer

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sanderson-iKas Full time

    Our Licensed Crypto Exchange firm client is looking for an Infrastructure Platform Engineer to join their Infrastructure team.Responsibilities:Design and deploy scalable IT infrastructure systems, encompassing servers, storage, virtualization, and cloud computing.Conduct installation, configuration, monitoring, and maintenance of network devices, servers,...

  • International Client Liaison

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Inclusion Platform (HKIP) Full time

    About the RoleThe Hong Kong Inclusion Platform (HKIP) is a leading global financial research institution seeking a talented Client Service Associate to join our team.In this role, you will be responsible for providing exceptional client service and support to our local and international clients, focusing on understanding their unique needs and delivering...

  • Data Platform Strategist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About Us:Bank of China (Hong Kong) Limited is a leading financial institution in Hong Kong, providing a wide range of banking services to individuals and businesses.Job Description:We are seeking an experienced Data Platform Strategist to join our team. As a key member of our data platform team, you will be responsible for formulating and implementing...

  • Trading Platform Support Expert

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China BAH Partners Full time

    Key ResponsibilitiesAnalyze business needs and develop solutions to support the trading platform.Collaborate with stakeholders to gather and document requirements.Provide technical support and training to users.About the RoleThis is a mid-senior level position, suitable for candidates with experience in finance and technology. The ideal candidate will have...

  • Specialist, Digital Platform

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Financial Full time

    Specialist, Digital Platform (Broker Onboarding & Service Enhancement)Specialist, Digital Platform (Broker Onboarding & Service Enhancement)Apply locations: Hunghom, Kowloon, Hong KongTime type: Full timePosted on: Posted 7 Days AgoJob Requisition ID: JR00106157You are as unique as your background, experience, and point of view. Here, you'll be encouraged,...

  • Data Platform Professional

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    About the RoleMass Transit Railway is seeking an experienced Data Platform Professional to join our data operations team. In this role, you will be responsible for ensuring the accuracy, integrity, and security of our data by implementing data governance policies and standards, developing materials for data governance forums, and maintaining and managing...

  • Head of Trading Systems Platform

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Head of Trading Systems Platform - Leading Financial Institution As the Head of Trading Systems Platform, you will be responsible for leading the development, implementation, and maintenance of robust trading systems that support trading activities. You will oversee a team of developers and engineers, ensuring our trading platforms are efficient, reliable,...

  • Web3 Platform Leader

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Fynder Talent Full time

    Product Management OpportunitiesFynder Talent is looking for a skilled Product Manager to drive user engagement, monetization strategies, and Web3 integrations for our platform. You will work on delivering user-centered solutions with strong problem-solving skills.